Shipping & Returns

Shipping

Orders are normally prepared for dispatch within 3 working days after payment confirmation.

Orders are shipped from Italy through Poste Italiane using Poste Delivery Web services. Tracking information is provided when available.

Italy

Complimentary standard shipping.

Estimated delivery after dispatch is approximately 5 working days, excluding Saturdays and public holidays.

European Union

Standard shipping: €15.

Complimentary standard shipping on orders over €160.

We currently ship to:

Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (mainland), Czech Republic, Romania, Slovakia, Slovenia, Spain (mainland) and Sweden.

Estimated delivery after dispatch is generally 3–5 working days, depending on destination and local delivery conditions.

For the initial launch we do not use the standard EU rate for Bulgaria, Cyprus or territories requiring separate customs treatment, including the Canary Islands, Ceuta, Melilla, Åland Islands, Mount Athos, Helgoland and Büsingen.

Extra-EU

Standard shipping: €35.

Orders delivered outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs procedures may extend delivery times.

Delivery

Delivery times are estimates and begin from dispatch.

Saturdays, Sundays, public holidays and circumstances outside our reasonable control may affect delivery.

Please check the delivery address before completing payment.

If you notice an error after ordering, contact contact@ufficiotecnico.xyz as soon as possible.

We cannot guarantee that an address can be changed after dispatch.

If a parcel cannot be delivered because the address supplied by the customer is incomplete or incorrect, or because delivery is repeatedly refused or not collected, it may be returned to us.

Contact us if this occurs so that the appropriate next step can be determined.

Right of withdrawal

If you are a consumer, you may withdraw from your online purchase within 14 days without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

To exercise this right, use the Withdraw from contract function available on the website or send an unequivocal statement to contact@ufficiotecnico.xyz.

Please provide:

• your full name;
• the email address used for the order.

If you use the online withdrawal function, we will send an electronic acknowledgement without undue delay.

Returns

After notifying us of your withdrawal, send the goods back without undue delay and no later than 14 days from the date on which you communicated your decision.

Contact us before sending a return. We will provide the applicable return address and shipping instructions by email. Do not send goods before receiving these instructions.

The direct cost of a return made because you have changed your mind is borne by the customer.

We recommend using a tracked shipping service and retaining proof of shipment until the refund has been completed.

The object must be returned complete with all supplied components and, where reasonably possible, its original packaging and project and care card.

You may handle the object only to the extent necessary to establish its nature, characteristics and functioning.

Where additional handling causes a reduction in value, the corresponding reduction may be deducted from the refund where permitted by law.

Refunds

Following a valid withdrawal, we will reimburse the payments received for the returned goods and, where required by applicable law, the cost of the least expensive standard delivery method offered for the original order.

Any additional amount paid for a delivery method more expensive than our standard option is not refundable.

We may withhold reimbursement until the returned goods have been received or until you provide evidence that they have been sent back, whichever occurs first.

The refund is made through the original payment method unless otherwise agreed.

Exchanges

We do not currently offer direct exchanges.

To change between Plain and Line, return the original item and place a new order.

Damaged, incorrect or defective orders

If an item arrives damaged, is incorrect or appears defective, contact contact@ufficiotecnico.xyz.

Include the full name and email address used for the order and, where useful, photographs of the issue.

Where the issue concerns a damaged, incorrect or non-conforming product, UFFICIOTECNICO will bear the necessary return shipping costs and provide the remedies available under applicable consumer law.

This procedure does not limit statutory consumer rights.